Refund policy
Returns & Refunds — Zarelle
Order Changes & Cancellations
We begin processing orders quickly to ensure fast delivery.
For this reason, orders cannot be cancelled or modified once placed.
Please review your details carefully before completing checkout.
30-Day Return Policy
We offer a 30-day return window from the date your order is delivered.
To be eligible:
- Item must be unused, unworn, and in original packaging
- Must include proof of purchase
Non-Returnable Items
To maintain hygiene and quality standards, the following are not eligible for return:
- Personalized or custom-made jewelry
- Earrings (for hygiene reasons)
- Sale items and gift cards
Damaged, Defective, or Incorrect Items
If your order arrives damaged or incorrect:
📧 Contact us at support@zarelle.com within 48 hours of delivery
Include clear photos of the issue.
We will provide a free replacement or resolution, no return required.
Refund Process
Once your return is received and inspected:
- Refunds are issued to your original payment method
- Processing time: 5–10 business days
Please allow additional time for your bank or card provider to reflect the refund.
Return Shipping
- Customers are responsible for return shipping costs
- We recommend using a tracked shipping service
Exchanges
To exchange an item, we recommend placing a new order and returning the original item once approved.
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account
- Contact your card provider
- If still unresolved, email us at support@zarelle.com
Our Quality Promise 💎
We stand behind every piece we create.
If there’s ever an issue with your order, we’re committed to making it right—quickly and fairly.